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Dell 720 Color Inkjet Printer owners thread (W7)
Please follow the instructions below and then tell me what happens.
First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista computers, until it prompts you to restart your computer.
If using Windows 7 also try...Manual Printer Driver Removal
Restart your computer.
Download the proper drivers.
Install the proper drivers. You'll be prompted when to connect your printer(powered on)
***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***
If using Windows 7, use the Vista drivers in the compatibility mode.
Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)
***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***
Rick
dcostrell
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June 23rd, 2014 10:00
I was able to install the vista driver and then print. I did not do anything special to set the compatibility mode. So far I have encountered no problems. I printed the alignment page and test page that installation delivers, then a very short text document and a mapquest page saved to a document. I had printer properties set to use only black and white, as is my usual practice.
So far, so good.
PudgyOne
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October 10th, 2014 17:00
fbang652,
Link to the patch has been updated.
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=R166313
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 7 8 and 8.1 32-bit or the Vista 64-bit drivers for Windows 7, 8 and 8.1 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the patch/drivers can be found at...
Dell 720 Color Inkjet Printer owners thread (W7)
Remember virus programs and firewalls will block communications.
Rick
PudgyOne
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October 11th, 2014 03:00
fbang652,
First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer
Make sure the printer is not usb cable connected.
Hit the Windows key and the x keys at the same time, programs and features, your printer, uninstall.
Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal
Before you proceed, if you installed/reinstalled/upgraded Windows 8.1 on the computer, please make sure you installed the drivers in the correct order.
The Dell System Software (if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Start with the Dell System Software and the chipset drivers and follow the list.
Then use the Vista drivers for the printer in the Vista SP2 Compatibility mode Once the drivers are installed, you'll get prompted to connect the printer(powered on)
Remember virus programs and firewalls will block communications. If you did not install any, Windows Defender is the default.Try reading...
Allow Printer past Microsoft Essentials/Windows Defender
Rick
PudgyOne
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October 11th, 2014 20:00
fbang652,
Forget the printer cleanup utility. Follow the instructions on my LAST POST.
Rick
PudgyOne
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October 12th, 2014 09:00
fbang652,
Did you try the Vista 64-bit Drivers?
Operating system in English or another language?
Allow Printer past Microsoft Essentials/Windows Defender
Rick
PudgyOne
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November 28th, 2009 12:00
Dell Series 1 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 1 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
It's possible to get a Dell Series 1 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.
Rick
PudgyOne
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January 11th, 2010 12:00
adeli20,
How to by-pass the Dell Download Manager
Rick
adeli20
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January 11th, 2010 12:00
I am having a problem with downloading anything from Dell Driver Download Manager. After I save the file the and try and download a message say that: There are no files to download. Please go to Drivers and Downloads to select file(s). How am I suppose to download the patches?
alissa39
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January 20th, 2010 06:00
I downloaded the patch to remove the printer (even though I think I may have already removed it) you listed above and it ran and my computer rebooted, but now since it restarted the bar with icons that were shortcuts to various things (I don't know what its called, it was automatic, had a camera for all the photo options, music, games, ect.) that went across the top of my desktop screen is no longer there, and I am wondering what happened, if other things were removed by that patch too. PLEASE HELP!!!!!!!!!!!
alissa39
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January 20th, 2010 07:00
What I am referring to that has been removed is the Dell Dock Bar. when I searched my computer for it, I was told it has been removed. Why did this happen? Did that patch remove ALL of my Dell software? What can I do to get all the software pack if that's what happened. The dock bar was there right before, and after that patch ran it was removed. HELP PLEASE!
PudgyOne
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January 20th, 2010 08:00
alissa39,
The patch was a printer cleanup utility and was supposed to only remove the printer. You can download Dell Dock, again.
If you notice that you're missing any other programs, like Dell Quickset, if you have a laptop, just go to Drivers & Downloads, enter your service tag number and you should then see a list of drivers to download. Everything is there.
Rick
alissa39
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January 20th, 2010 09:00
I looked up quickset, and am missing that also. When I went to Drivers & Downloads it gave me a large list of downloads that were recommended or optional. Are these all the drivers/downloads, or just the ones I don't have? Should I download all of the recommended ones?
Thankyou so much for your help
Alissa
PudgyOne
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January 20th, 2010 10:00
alissa39,
Only download what you think was removed. The others are probably there. Applications and input devices are the ones to look at.
It's basically, if it ain't broke, don't try to fix it. Just download and install what you notice you're missing.
Rick
KayleighWaterma
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March 15th, 2010 16:00
i found these instructions too complicated to follow, nothing has really happened just added lots of things to my computer, printer still not working though.
is there any other way to get it working
also when i try to print it says windows cannot print due to the current printer setup???
bobwhite4
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May 26th, 2010 13:00
Getting very frustrated. I also have a Dell 720. I have followed all of the above instructions but can't get it to work with my desktop and Win 7. About 75% into the install process it says driver not successfully installed. I have run the uninstall file, restarted, installed the driver file, several times now, but still the same result.
I have clicked run as administrator and compatibility mode for Vista sp2.
Before I go to reinstall each time I have checked printer and devices in control panel, it shows none, so I'm assuming the uninstall is working each time. After driver install, printer troubleshoot, just says driver not installed.
Printer is not connected when I uninstall old drivers and is connected once I run setup.exe.
Any other thoughts?
Thanks,