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supportassist 3.14.2.45116 an unexpected error occurred. please try again
Hello, I have a dell precision 7670 and supportassist don't work anymore
The supportassist version is 3.14.2.45116
I have tried to uninstall and reinstal it but supportassist is stil not working
When I want to check if there is any drivers to update, I have always the error message "an unexpected error occurred. please try again"
Does anybody can help me to solve this problem ?
Thank's a lot
Birdy92
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May 6th, 2024 11:17
@fireberd Hello, thank you. I have uninstal SA with "microsoft troubleshooter tool" and reinstall SA. Now, it's perfect and working well. I have well SA V4.
fireberd
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May 4th, 2024 19:28
See THIS FAQ. Note specific instructions for uninstall/reinstall SA.
I too had the problem on my Inspiron. Uninstalling/reinstalling V3xx got SA working and also updated SA to V4.0.3.
Birdy92
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May 5th, 2024 10:26
@fireberd Hello, thank you for your answer. I have just tried to uninstall and reinstall SA but unfortunately, I have still the problem and I have still SA V3 but not SA V4. Perhaps I haven't well uninstall SA ?
fireberd
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May 5th, 2024 14:05
Follow the instructions, exactly, including restarts. When I did it, V3.xx installed but the first time I ran SA it notified me a new version (4.0.3) was available.