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May 1st, 2024 15:30

Precision 7710 (2017 build) won't turn on - constant flashing battery LED and power switch LED

I have a Precision 7710 not powering on with both power switch LED and battery LED constantly flashing white. Pressing power button makes both LEDs stop flashing and machine does not come on. Changing battery and power brick with another model, (7720), both batteries, and bricks, work fine with the 7720, with 99% battery showing. The 7710 had been on and being used with Windows 7 and just shut down with no warning windows or messages. CMOS battery checks good with 3.02 VDC.

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May 7th, 2024 12:23

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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