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May 8th, 2024 14:15

Optiplex 5050 nvme drive died and I can't boot after replacing it

OptiPlex 5050 Tower

OptiPlex 5050 Tower

The NVME drive died. I got a replacement of the same size. I reinstalled the NVME drive and I can't boot.  The data drive appears to be intact as I can see the data and drive when I boot into Kali.  I performed and image backup  using the dd command in Linux so I have that.  What I'm sure how to do is get this back into operating condition without having to do a clean install of Windows 10.  I did download the dell image recovery tool and created a Windows 10 bootable USB.  Any help would be appreciated.

Further information:  When I try to do a reinstall Windows Install ONLY sees the new NVME drive and NOT the 1TB hard drive.  

I wonder if this has something to do with RAID and how it was sent from the factory.

If I go into the RAID portion of SETUP I see both drives in NON-RAID Drives.  I'm not wanting to change things without some further input.

5 Practitioner

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5K Posts

May 8th, 2024 20:47

For operating system, a clean installation from USB created by Windows Creation Tool will be better than using original Dell factory image (too old).

For drive controller settings, remove data drive, set SATA operation mode to AHCI before installing Windows to the NVMe.  

For software drivers, you just need to install a couple drivers:  chipset driver and Intel ME.  Use Windows updates to install all the remaining drivers, including optional.

6 Professor

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7.5K Posts

May 8th, 2024 23:46

Something might vary by PC.  With Win10, I never had to manually install chipset and Intel ME drivers on 3 systems - Optiplex's 755 and 7010, and Precision 3620.  Win10 did it for me.  I'm not sure if the 5050 is different in that respect.  I did have to use Dell Support Assist to install drivers when I transferred Win7 HDD from 755 to a 790.

I agree with the rest of what Chino said.

I can't be of any help with Kali and Linux, but...

The 5050 was introduced in 2017.  If it hasn't been done recently, now is a good time to replace the size 2032 CMOS battery.  Bad batteries will cause loading and boot problems as they affect BIOS.

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