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April 12th, 2024 16:19

The system shut down due to a critical thermal event

The system shut down due to a critical thermal event.
Completion time = ‎2024‎-‎04‎-‎12T15:38:26.261659700Z
ACPI Thermal Zone = Intel(R) Dynamic Tuning: TSKN
_CRT = 400 K
I use the laptop on my lap and it turns off, but when I go to the temperature sensors everything is fine there

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April 19th, 2024 08:06

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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