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Urgent Notification Regarding Defective Unit Under Manufacturer Warranty
Hello Team,
On April 1st, I acquired G15 5530 from your Dell Concept Store in SM North Edsa, which I have always held in high regard for its quality and reliability. Unfortunately, I must inform you that the unit has developed a significant defect just one month after its purchase.
As a loyal customer, I am aware that the product is covered under the manufacturer warranty for one year from the date of purchase. Given this warranty coverage, I wish to assert my right to demand a replacement for the defective unit.
I must stress the importance of this matter and the impact it has on my work and daily life. As someone who holds very high expectations for Dell products, I am particularly disappointed by this unexpected turn of events. I have always trusted in the quality and durability of your products, and I am confident that this issue can be swiftly resolved to uphold your company's reputation for excellence.
I kindly request your immediate attention to this matter and urge you to initiate the process for providing a replacement unit as soon as possible. Timely resolution of this issue is crucial to ensuring minimal disruption to my work and productivity.
I trust in your commitment to customer satisfaction and your dedication to upholding the standards of excellence that define Dell products. I look forward to your prompt response and the swift resolution of this matter.
Thank you for your attention and cooperation.
All the Best,
ejn63
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May 8th, 2024 14:02
Check with your seller. Systems sold by Dell in many markets carry a 30 day replacement/refund/exchange -- after that, warranty repair is your option.
Your retailer may have a different policy; that's up to them.
Cloud1221
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May 8th, 2024 14:06
@ejn63 Thank you. However, the store just redirected me to reach out to their customer service via call and they only wanted to repair the unit which I think is unacceptable after a month of use they diagnosed that the unit has get defective motherboard. I am requesting for replacement but they're telling me it will take 2-3 months :(