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February 9th, 2024 15:51

Chromebook 3100, get files back?

I accidentally "Powerwashed" my Chromebook 3100 and I need to know how to get all of my files back. This computer had very important work and school documents on it and they are now gone. I tried to do what Google said and press Ctrl + Shift + Alt + R twice to pull up the button that says "Powerwash & Reverb" but nothing came up. I need those documents back as soon as possible! Please help if you can.

- Thank you,

Chelsea B.

This post was created from this comment on different post

10 Elder

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23.3K Posts

February 9th, 2024 19:08

Unless the files are backed up to your Google Drive, they're gone forever.

February 12th, 2024 15:14

@ejn63​ Ok, thank you!

I don't think they were backed up... I don't know how to do that...

I really appreciate your help!

10 Elder

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23.3K Posts

February 12th, 2024 15:20

Log into your google drive and see if the files are there.  Some things are backed up by default unless you have turned that off.

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