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April 25th, 2024 19:31

m15 R7, issue with no POST, any help is appreciated

So I've had my Alienware m15 R7 laptop for about a year and a half now. I was playing a game and my computer crashed, and then when I tried to boot it back up I experienced the following issue:

  1. Fans kicked on for 1 second and the keyboard lit up, but the screen stayed black
  2. No response on any keyboard (f2 and f12 to do BIOS)
  3. Power light
    1. With AC cord plugged in, the color fades from blue to amber, with no discernable blinking
    2. With AC cord not plugged in, its a solid amber color with no discernable blinking
  4. Tried to do RTC reset by holding power button for 30-35 seconds, and I get two red blinking lights after about 30 seconds, and once I removed my finger from the power button it blinked red four times
  5. Hard reset/power drain did not help

Update: I let the battery run out overnight, and now when I turn on the laptop with the AC cord plugged in, the power button still fades blue to amber and back to blue. However now with the AC cord unplugged the power button flashes amber nonstop.

Any help on this would be appreciated. Thank you in advance!

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16.8K Posts

April 26th, 2024 11:31

Our agents setup a "Return to Depot" order yesterday.

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